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Customer Service

Our guarantee

We offer 100% compliance with the New Zealand Consumer Guarantees Act. Generally speaking, this means the retailer who sold you the goods or services must sort out the problem. If something goes wrong, you have the right to insist that we fix it.

You can find more information on the NZ CGA by clicking here.
 

Sales support

We pride ourselves on our amazing sales support. All of our staff are active hobby enthusiasts and we are here to help with any enquiries you may have. If we don't have an answer, we'll direct you to someone in the hobby scene who will.
 

Repairs

We offer a repair service for the various brands of remote control vehicles and equipment that we sell, as well as other interactive products such as Scalextric and Hornby. This is a separate service from our standard warranty repairs, and quotes start at $50.00, with additional costs for parts and labour calculated accordingly.
 

Terms and conditions regarding sales

Discounts are off the original ticket price and exclude items with a marked sale price. Stocks are limited. We reserve the right to withdraw any offer on any item at our discretion.

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CONTACT US

62 Lunn Avenue
Mount Wellington
Auckland 1072

09 570 1495

info@hobbycity.co.nz
 

OPENING HOURS

Mon - Sat: 9am to 5pm
Sun / P. Holidays: 10am to 5pm
ANZAC Day: 1pm to 5pm
 

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